Cover Image

QR Code

Profitable customers : how to identify, develop and retain them

Main Author:	Wilson, Charles
Language:	English
Published:	London, UK: KoganPage, 1998.
Edition:	2nd ed.
Series:	Professional paperbacks
Subjects:	Consumer satisfaction Customer relations Customer services

Similar Items

Customer care : how to create an effective customer focus
by: Cook, Sarah
Published: (2000)

Building customer loyalty
by: Linton, Ian
Published: (1993)

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships
by: Lafreniere, Daniel

Strategic customer care : an evolutionary approach to increasing customer value and profitability
by: Brown, Stanley A
Published: (1999)

The effect of services at Bata (M) Sdn. Bhd. to the satisfaction of their customer
by: Siti Nazirah Lizan
Published: (2005)

Pengurusan khidmat pelanggan : petua & teknik
by: Rahmat Ismail
Published: (2001)

Answering the ultimate question : how Net Promoter can transform your business
by: Brooks, Laura L
Published: (2009)

Knock your socks off selling
by: Gitomer, Jeffrey
Published: (1999)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
by: Price, Bill
Published: (2008)

Up your service! : insights : true stories of winners and losers in the quest for superior service
by: Kaufman, Ron
Published: (2002)

The celebrity experience : insider secrets to delivering red carpet customer service
by: Cutting, Donna
Published: (2008)

Customer service marketing : managing the customer experience
by: Torres, Edwin N.

The customer marketing method : how to implement and profit from customer relationship management
by: Curry, Jay
Published: (2000)

Study on customer satisfaction level on the facilities provided by Tesco hypermarket
by: Mohd Harun Kadri
Published: (2005)

The level of quality and customer satisfaction from customer perspective : case study in Keretapi Tanah Melayu Berhad - Komuter (KTM - Komuter)
by: Siti Halijah Nordin
Published: (2005)

The key success factor of organization in fulfilling customer satisfaction : a study on Giant hypermarket Shah Alam
by: Noor Syahirah Musa
Published: (2006)

Customer satisfaction toward quality and services on Petronas Station at Ijok, Kuala Selangor
by: Emma Noorhida Ibrahim
Published: (2007)

Research on the customer satisfaction towards services provided by Majlis Bandaraya Shah Alam (MBSA) focusing on the main Stadium of Shah Alam Sports Complex
by: Muhammad Fairuz Bukari
Published: (2007)

The customer satisfaction towards TM Net Hotspot at Petronas oil pump Seksyen 7 Shah Alam Selangor Darul Ehsan
by: Nurul Aziah Abdul Razak
Published: (2005)

Human sigma : managing the employee-customer encounter
by: Fleming, John Howland
Published: (2007)

Tip menawan hati pelanggan
by: Zainuddin Zakaria
Published: (2008)

Pelanggan setia
by: Md. Ali Berahim
Published: (2010)

The satisfaction of change : how knowledge and innovation overcome loyalty in decision-making processes
by: Del Giudice, Manlio

The level of customers satisfaction toward quality and services of KFC product at KFC branch in Tampin square, Tampin Negeri Sembilan
by: Siti Ratina Mohd Sharif
Published: (2007)

The customer satisfaction (students UNiSEL) towards the quality of public transportation services at UNiSEL
by: Dhalila Sulaiman
Published: (2007)

A study on student satisfaction towards UNISEL facilities at the Bestari Jaya Campus
by: Husnulhotimah Misran
Published: (2005)

The impact of customer relationship management system in delivering quality service : focusing on customer satisfaction in the hotel industry
by: Sharliza Nardianty Amit
Published: (2005)

Kajian ke atas kualiti perkhidmatan pelanggan di Maybank, seksyen 14, Shah Alam
by: Norazlinda Yacob
Published: (2005)

Positively outrageous service : how to delight and astound your customers and win them for life
by: Gross, T. Scott
Published: (2004)

Kajian mengenai tahap kepuasan pelanggan Telekom Malaysia di Shah Alam
by: Mazliza Basiran
Published: (2005)

Kajian mengenai tahap kepuasan pelanggan terhadap kemudahan di Lebuh Raya Tol Utara Selatan (PLUS Malaysia)
by: Faridah Ani Abd Aziz
Published: (2005)

Value-based marketing for bottom-line success : 5 steps to creating customer value
by: De Bonis, J. Nicholas
Published: (2003)

The market driven organization : understanding, attracting, and keeping valuable customers
by: Day, George S
Published: (1999)

Business process mapping : improving customer satisfaction
by: Jacka, J. Mike
Published: (2002)

Tahap kepuasan pelanggan terhadap perkhidmatan di Koperasi Perwaja
by: Nawal Mohd Abd Rashid
Published: (2005)

How to profitably delight your customers
by: Mather, Hal
Published: (1999)

Managing customers profitably
by: Ryals, Lynette
Published: (2008)

Managing customers for profit : strategies to increase profits and build loyalty
by: Kumar, V
Published: (2008)

The success of first world hotel, Genting Highlands-city of entertainment on customer satisfaction
by: Ho, Mey Yin
Published: (2004)

Customer perspection towards counter service : a case of Kuala Selangor District Office (KSDO)
by: Hafizal Haji Ayub
Published: (2005)