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00838cam a2200253 7i4500 |
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0000019299 |
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20170218090000.0 |
| 008 |
071204 eng |
| 020 |
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|a 9780749428259
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| 020 |
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|a 0749428252 (pbk.)
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| 040 |
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|a OhCoOLI
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| 090 |
0 |
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|a HF5415.5
|b .W24 1998
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| 100 |
1 |
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|a Wilson, Charles
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| 245 |
1 |
0 |
|a Profitable customers :
|b how to identify, develop and retain them
|c Charles Wilson.
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| 250 |
|
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|a 2nd ed.
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| 260 |
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|a London, UK:
|b KoganPage,
|c 1998.
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| 300 |
|
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|a viii, 184 p.:
|b ill.;
|c 24 cm.
|
| 490 |
0 |
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|a Professional paperbacks
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Customer services
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000027225
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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