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| LEADER |
00870cam a2200229 7i4500 |
| 001 |
0000019020 |
| 005 |
20170620090000.0 |
| 008 |
071127 eng |
| 020 |
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|a 9780071444538 (pbk.)
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| 020 |
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|a 007144453X (pbk.)
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| 090 |
0 |
0 |
|a HF5415.5
|b .B33 2005
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| 100 |
1 |
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|a Bacal, Robert
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| 245 |
1 |
0 |
|a Perfect phrases for customer service :
|b hundreds of tools, techniques, and scripts for handling any situation
|c Robert Bacal.
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| 260 |
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|a New York:
|b McGraw-Hill,
|c 2005.
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| 300 |
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|a xv, 222 p.;
|c 21 cm.
|
| 490 |
0 |
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|a Perfect phrases series
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| 650 |
0 |
0 |
|a Customer services
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| 650 |
0 |
0 |
|a Customer services
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| 997 |
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|a Business & Accountancy, Faculty
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| 997 |
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|a Education & Social Sciences, Faculty
|b Education, Department
|
| 999 |
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|a 0000020204
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a 0000020303
|b BOK
|c OPEN SHELF
|e 1st Floor, Bestari Jaya
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