Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
| Main Author: | Bacal, Robert |
|---|---|
| Language: | English |
| Published: |
New York:
McGraw-Hill,
2005.
|
| Series: |
Perfect phrases series
|
| Subjects: |
| Physical Description: |
xv, 222 p.; 21 cm. |
|---|---|
| ISBN: |
9780071444538 (pbk.) 007144453X (pbk.) |