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| LEADER |
00770cam a2200217 7i4500 |
| 001 |
0000018918 |
| 005 |
20100312090000.0 |
| 008 |
071129 eng |
| 020 |
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|a 9781856045995
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| 020 |
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|a 1856045994 (pbk.)
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| 040 |
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|a IIUM
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| 090 |
0 |
0 |
|a Z668.5
|b .T33 2006
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| 100 |
1 |
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|a Todaro, Julie
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| 245 |
1 |
0 |
|a Training library staff and volunteers to provide extraordinary customer service
|c by Julie Todaro and Mark L. Smith.
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| 260 |
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|a London:
|b Facet Pub.,
|c 2006.
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| 300 |
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|a viii, 160 p.;
|c 28 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
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|a Public services (Libraries)
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| 650 |
0 |
0 |
|a Library employees --
|x In-service training
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| 700 |
1 |
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|a Smith, Mark L
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| 999 |
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|a 0000020615
|b BOK
|c OPEN SHELF
|e 2nd Floor, Bestari Jaya
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