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| LEADER |
00888cam a2200253 7i4500 |
| 001 |
0000018901 |
| 005 |
20170218090000.0 |
| 008 |
071122 eng |
| 020 |
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|a 1856046001 (pbk.)
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| 020 |
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|a 9781856046008
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| 040 |
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|a DLC
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| 050 |
0 |
0 |
|a Z711 OWE 2006
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| 090 |
0 |
0 |
|a Z711
|b .O98 2006
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| 100 |
1 |
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|a Owen, Tim Buckley
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| 245 |
1 |
0 |
|a Success at the enquiry desk :
|b successful enquiry answering - every time
|c Tim Buckley Owen.
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| 250 |
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|a 5th ed.
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| 260 |
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|a London:
|b Facet Pub.,
|c 2006.
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| 300 |
|
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|a xx, 134 p.;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Libraries --
|x Customer services
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| 650 |
0 |
0 |
|a Information services --
|x Quality control
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| 650 |
0 |
0 |
|a Reference services (Libraries) --
|z Great Britain
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000028521
|b BOK
|c OPEN SHELF
|e 1st Floor, Bestari Jaya
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