|
|
|
|
| LEADER |
00699cam a2200193 7i4500 |
| 001 |
0000018657 |
| 005 |
20170218090000.0 |
| 008 |
071102 eng |
| 020 |
|
|
|a 0749439475 (hbk.)
|
| 040 |
|
|
|a DLC
|
| 090 |
0 |
0 |
|a HF5415.5
|b .N44 2003
|
| 100 |
1 |
|
|a Newell, Frederick
|
| 245 |
1 |
0 |
|a Why CRM doesn't work :
|b how to win by letting customers manage the relationship
|c Frederick Newell.
|
| 260 |
|
|
|a Princeton, N. J.:
|b Kogan Page,
|c 2003.
|
| 300 |
|
|
|a xvii, 263 p.;
|c 24 cm.
|
| 504 |
|
|
|a Includes bibliographical references and index
|
| 650 |
0 |
0 |
|a Customer relations --
|x Management
|
| 997 |
|
|
|a Business & Accountancy, Faculty
|
| 999 |
|
|
|a 0000028333
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
|
