Service management and marketing : customer management in service competition
| Main Author: | Gronroos, Christian |
|---|---|
| Language: | English |
| Published: |
Chichester, West Sussex, England:
John Wiley & Sons,
2007.
|
| Edition: | 3rd ed. |
| Subjects: |
1st Floor, Shah Alam
| Call Number: |
HD9980 5 G76 2007 |
|---|
| Accession No | Item Category | SMD | Status | Notes |
|---|
| 0000020187 | OPEN SHELF | BOK | AVAILABLE |