Principles of service marketing and management

Main Author: Lovelock, Christopher
Other Authors: Wright, Lauren
Language: English
Published: Upper Saddle River, NJ: Prentice Hall, 2002.
Edition: 2nd ed.
Subjects:
Item Description: Gift: Faculty of Business & Accountancy
Physical Description: xix, 436 p.: ill.; 26 cm.
Bibliography: Includes bibliographical references and index
ISBN: 0130950122 (pbk.)
9780130950123