Operations management : customer-focused principles
by: Schonberger, Richard J
Published: (1997)
Operations management : improving customer service
| Main Author: | Schonberger, Richard J |
|---|---|
| Other Authors: | Knod, Edward M |
| Language: | English |
| Published: |
Homewood, IL:
Irwin,
1991.
|
| Edition: | 4th ed. |
| Subjects: |