Operations management : improving customer service

Main Author: Schonberger, Richard J
Other Authors: Knod, Edward M
Language: English
Published: Homewood, IL: Irwin, 1991.
Edition: 4th ed.
Subjects:
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040 |a DLC 
090 0 0 |a TS155   |b .S36 1991 
100 1 |a Schonberger, Richard J  
245 1 0 |a Operations management :   |b improving customer service   |c Richard J. Schonberger, Edward M. Knod, Jr. 
250 |a 4th ed. 
260 |a Homewood, IL:   |b Irwin,   |c 1991. 
300 |a xvii, 926 p.:   |b ill.;   |c 24 cm. 
504 |a Includes bibliographical references and index 
650 0 0 |a Production management  
700 1 |a Knod, Edward M  
997 |a Engineering, Faculty  |b Engineering, Department 
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