Operations management : improving customer service
| Main Author: | Schonberger, Richard J |
|---|---|
| Other Authors: | Knod, Edward M |
| Language: | English |
| Published: |
Homewood, IL:
Irwin,
1991.
|
| Edition: | 4th ed. |
| Subjects: |
| Physical Description: |
xvii, 926 p.: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0256098816 (pbk.) 9780256098815 |