APA Citation

Schonberger, R. J., & Knod, E. M. (1991). Operations management: Improving customer service (4th ed.). Homewood, IL: Irwin.

Chicago Style Citation

Schonberger, Richard J., and Edward M. Knod. Operations Management: Improving Customer Service. 4th ed. Homewood, IL: Irwin, 1991.

MLA Citation

Schonberger, Richard J., and Edward M. Knod. Operations Management: Improving Customer Service. 4th ed. Homewood, IL: Irwin, 1991.

Warning: These citations may not always be 100% accurate.