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| LEADER |
00929cam a2200229 7i4500 |
| 001 |
0000016814 |
| 005 |
20170218090000.0 |
| 008 |
070803 eng |
| 020 |
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|a 981007431X (pbk.)
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| 040 |
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|a UPSI
|
| 090 |
0 |
0 |
|a HF5415.33.U6
|b F55 1994
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| 100 |
1 |
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|a Fliehman, Deborah G
|
| 245 |
1 |
0 |
|a Customer retention through quality leadership :
|b the Baxter approach
|c Deborah G. Fliehman, David D. Auld.
|
| 260 |
|
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|a Liu Fang Road, Singapore:
|b Toppan Co.,
|c 1994.
|
| 300 |
|
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|a xii, 233 p.:
|b ill.;
|c 23 cm.
|
| 504 |
|
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|a Includes bibliographical references and index
|
| 650 |
0 |
0 |
|a Quality of products --
|x Case studies --
|z United States
|
| 650 |
0 |
0 |
|a Customer relations --
|x Case studies --
|z United States
|
| 650 |
0 |
0 |
|a Consumer satisfaction --
|x Case studies --
|z United States
|
| 700 |
1 |
|
|a Auld, David D
|
| 997 |
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|a Business & Accountancy, Faculty
|
| 999 |
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|a 0000022669
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
|
