APA Citation

Fliehman, D. G., & Auld, D. D. (1994). Customer retention through quality leadership: The Baxter approach. Liu Fang Road, Singapore: Toppan Co..

Chicago Style Citation

Fliehman, Deborah G., and David D. Auld. Customer Retention Through Quality Leadership: The Baxter Approach. Liu Fang Road, Singapore: Toppan Co., 1994.

MLA Citation

Fliehman, Deborah G., and David D. Auld. Customer Retention Through Quality Leadership: The Baxter Approach. Liu Fang Road, Singapore: Toppan Co., 1994.

Warning: These citations may not always be 100% accurate.