APA Citation

Martin, D. M. (1996). Tough telephoning: Mastering business on the telephone. London: Pitman Pub..

Chicago Style Citation

Martin, David M. Tough Telephoning: Mastering Business On the Telephone. London: Pitman Pub., 1996.

MLA Citation

Martin, David M. Tough Telephoning: Mastering Business On the Telephone. London: Pitman Pub., 1996.

Warning: These citations may not always be 100% accurate.