Quality management : creating and sustaining organizational effectiveness
| Main Author: | Summers, Donna C. S |
|---|---|
| Language: | English |
| Published: |
Upper Saddle River, N.J.:
Pearson Prentice Hall,
2005.
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| Subjects: |
| Physical Description: |
xii, 409 p.: ill.; 25 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
9780132626439 0132626438 (hbk.) |