APA Citation

Wayland, R. E., & Cole, P. M. (1997). Customer connections: New strategies for growth. Boston, Mass: Harvard Bus. School Press.

Chicago Style Citation

Wayland, Robert E., and Paul M. Cole. Customer Connections: New Strategies for Growth. Boston, Mass: Harvard Bus. School Press, 1997.

MLA Citation

Wayland, Robert E., and Paul M. Cole. Customer Connections: New Strategies for Growth. Boston, Mass: Harvard Bus. School Press, 1997.

Warning: These citations may not always be 100% accurate.