The impact of customer relationship management system in delivering quality service : focusing on customer satisfaction in the hotel industry
| Main Author: | Sharliza Nardianty Amit |
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| Language: | English |
| Published: |
Bestari Jaya, Selangor:
UNISEL,
2005.
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| Subjects: |
| Physical Description: |
v, 74 p.; 30 cm. |
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