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The excellent level of quality services performance in FedEx Express, in Petaling Jaya, Selangor

Main Author: Yanti Norima Mohd Shobri
Language: English
Published: Bestari Jaya, Selangor: UNISEL, 2006.
Subjects:
Universiti Industri Selangor
Total quality management
Consumer satisfaction
Customer relations
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Physical Description: x, 88 p.; 30 cm.

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