The level of quality and customer satisfaction from customer perspective : case study in Keretapi Tanah Melayu Berhad - Komuter (KTM - Komuter) - Siti Halijah Nordin (Bestari Jaya, Selangor: UNISEL, 2005)
Keywords: Universiti Industri Selangor; Consumer satisfaction -- -- Evaluation; Customer relations; Customer services -- -- Management