Description: Balanced scorecard step by step for government and nonprofit agencies

Main Author:	Niven, Paul R
Published:	Hoboken, New Jersey: Wiley, 2003.
Subjects:	Total quality management in goverment Administrative agencies -- > Management -- > Evaluation Nonprofit organizations -- > Management -- > Evaluation Benchmarking (Management)

Physical Description:	xiv, 305 p.: ill.; 24 cm.
ISBN:	0471423289 (hbk.)