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| LEADER |
01053cam a2200253 7i4500 |
| 001 |
0000013914 |
| 005 |
20170218090000.0 |
| 008 |
070215 eng |
| 020 |
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|a 0787961566
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| 040 |
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|a OhCoOLI
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| 090 |
0 |
0 |
|a HF5415.5
|b .G36 2003
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| 100 |
1 |
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|a Gustafsson, Anders
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| 245 |
1 |
0 |
|a Competing in a service economy :
|b how to create a competitive advantage through service development innovation
|c Anders Gustafsson, Michael D. Johnson.
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| 260 |
|
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|a San Francisco:
|b Jossey-Bass,
|c 2003.
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| 300 |
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|a xv, 190 p.:
|b ill.;
|c 24 cm.
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| 490 |
0 |
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|a The University of Michigan Business School management series
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| 504 |
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|a Includes bibliographical references
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| 650 |
0 |
0 |
|a Service industries --
|x Technological innovations --
|x Management
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| 650 |
0 |
0 |
|a Customer services --
|x Management
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| 650 |
0 |
0 |
|a Competition
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| 700 |
1 |
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|a Johnson, Michael D
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| 997 |
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|a Business & Accountancy, Faculty
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| 997 |
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|a Communication, Visual Art & Computing, Faculty
|b Computing, Department
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| 999 |
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|a 0000017776
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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