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| LEADER |
00651cam a2200193 7i4500 |
| 001 |
0000011772 |
| 005 |
20170218090000.0 |
| 020 |
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|a 9780793188239
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| 020 |
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|a 0793188237 (pbk.)
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| 090 |
0 |
0 |
|a HF5415.5
|b .G77 2004
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| 100 |
1 |
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|a Gross, T. Scott
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| 245 |
1 |
0 |
|a Positively outrageous service :
|b how to delight and astound your customers and win them for life
|c T. Scott Gross.
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| 250 |
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|a 2nd ed.
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| 260 |
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|a Chicago:
|b Dearborn Trade Publishing,
|c 2004.
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| 300 |
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|a xii, 211 p.;
|c 23 cm.
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| 500 |
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|a Includes index
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| 650 |
0 |
0 |
|a Customer services
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000014950
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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