Positively outrageous service : how to delight and astound your customers and win them for life
| Main Author: | Gross, T. Scott |
|---|---|
| Published: |
Chicago:
Dearborn Trade Publishing,
2004.
|
| Edition: | 2nd ed. |
| Subjects: |
| Item Description: |
Includes index |
|---|---|
| Physical Description: |
xii, 211 p.; 23 cm. |
| ISBN: |
9780793188239 0793188237 (pbk.) |