|
|
|
|
| LEADER |
00677cam a2200205 7i4500 |
| 001 |
0000011768 |
| 005 |
20170218090000.0 |
| 020 |
|
|
|a 9780793195190
|
| 020 |
|
|
|a 0793195195 (pbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .G77 2005
|
| 100 |
1 |
|
|a Gross, T. Scott
|
| 245 |
1 |
0 |
|a When customers talk :
|b ...turn what they tell you into sales
|c T. Scott Gross & BIGresearch.
|
| 260 |
|
|
|a Chicago:
|b Dearborn Trade Publishing,
|c 2005.
|
| 300 |
|
|
|a xi, 207 p.:
|b ill.;
|c 23 cm.
|
| 500 |
|
|
|a Includes index
|
| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Customer services
|
| 710 |
2 |
|
|a BIGresearch
|
| 997 |
|
|
|a Business & Accountancy, Faculty
|
| 999 |
|
|
|a 0000014949
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
|
