APA Citation
Gross, T. S., & BIGresearch. (2005). When customers talk: ...turn what they tell you into sales. Chicago: Dearborn Trade Publishing.
Chicago Style CitationGross, T. Scott, and BIGresearch. When Customers Talk: ...turn What They Tell You Into Sales. Chicago: Dearborn Trade Publishing, 2005.
MLA CitationGross, T. Scott, and BIGresearch. When Customers Talk: ...turn What They Tell You Into Sales. Chicago: Dearborn Trade Publishing, 2005.
Warning: These citations may not always be 100% accurate.