The management of service operations

Main Author: Wright, J. Nevan
Other Authors: Race, Peter
Published: Australia: Thomson, 2004.
Edition: 2nd ed.
Subjects:
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090 0 0 |a HD9980.5   |b .W76 2004 
100 1 |a Wright, J. Nevan  
245 1 4 |a The management of service operations   |c J. Nevan Wright and Peter Race. 
250 |a 2nd ed. 
260 |a Australia:   |b Thomson,   |c 2004. 
300 |a xxi, 346 p.:   |b ill.;   |c 24 cm. 
504 |a Includes bibliographical references and index 
650 0 0 |a Service industries workers  
650 0 0 |a Service industries --   |x Management  
700 1 |a Race, Peter  
997 |a Business & Accountancy, Faculty 
999 |a 0000012822  |b BOK  |c OPEN SHELF  |e 1st Floor, Bestari Jaya