Customer care : how to create an effective customer focus
by: Cook, Sarah
Published: (2000)
Value-based marketing for bottom-line success : 5 steps to creating customer value
| Main Author: | De Bonis, J. Nicholas |
|---|---|
| Other Authors: | Balinski, Eric, Allen, Phil |
| Published: |
New York:
McGraw-Hill,
2003.
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| Subjects: |