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| LEADER |
00698cam a2200205 7i4500 |
| 001 |
0000009191 |
| 005 |
20170218090000.0 |
| 020 |
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|a 047148590X (hbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .P47 2004
|
| 100 |
1 |
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|a Peppers, Don
|
| 245 |
1 |
0 |
|a Managing customer relationships :
|b a strategic framework
|c Don Peppers, Martha Rogers.
|
| 260 |
|
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|a Hoboken:
|b John Wiley & Sons, Inc.,
|c 2004.
|
| 300 |
|
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|a xi, 516 p.:
|b ill.;
|c 26 cm.
|
| 500 |
|
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|a Includes index
|
| 650 |
0 |
0 |
|a Customers preferences
|
| 650 |
0 |
0 |
|a Relationship marketing
|
| 650 |
0 |
0 |
|a Customer relations --
|x Management
|
| 700 |
1 |
|
|a Rogers, Martha
|
| 997 |
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|a Business & Accountancy, Faculty
|
| 999 |
|
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|a 0000011226
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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