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| LEADER |
00743cam a2200205 7i4500 |
| 001 |
0000008664 |
| 005 |
20170218090000.0 |
| 020 |
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|a 9780072424195
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| 020 |
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|a 007231267X (hbk.)
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| 090 |
0 |
0 |
|a HD9980.5
|b .F58 2000
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| 100 |
1 |
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|a Fitzsimmons, James A
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| 245 |
1 |
0 |
|a Service management :
|b operations, strategy, and information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons.
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| 250 |
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|a 3rd ed.
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| 260 |
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|a New York:
|b McGraw-Hill,
|c 2000.
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| 300 |
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|a xxvi, 646 p.:
|b col. ill.;
|c 26 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Service industries --
|x Management
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| 700 |
1 |
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|a Fitzsimmons, Mona J
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000002499
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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