Service management : operations, strategy, and information technology
| Main Author: | Fitzsimmons, James A |
|---|---|
| Other Authors: | Fitzsimmons, Mona J |
| Published: |
New York:
McGraw-Hill,
2000.
|
| Edition: | 3rd ed. |
| Subjects: |
| Physical Description: |
xxvi, 646 p.: col. ill.; 26 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
9780072424195 007231267X (hbk.) |