APA Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2000). Service management: Operations, strategy, and information technology (3rd ed.). New York: McGraw-Hill.

Chicago Style Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 3rd ed. New York: McGraw-Hill, 2000.

MLA Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 3rd ed. New York: McGraw-Hill, 2000.

Warning: These citations may not always be 100% accurate.