Similar Items

• Up your service! : insights : true stories of winners and losers in the quest for superior service
  by: Kaufman, Ron
  Published: (2002)
• Positively outrageous service : how to delight and astound your customers and win them for life
  by: Gross, T. Scott
  Published: (2004)
• How to profitably delight your customers
  by: Mather, Hal
  Published: (1999)
• The opt-out effect : marketing strategies that empower consumers and win customer-driven brand loyalty
  by: Smith, Gerald E
• Services marketing : people, technology, strategy
  by: Lovelock, Christopher
  Published: (2007)