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| LEADER |
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0000008437 |
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20170218090000.0 |
| 020 |
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|a 9780201730623 (pbk.)
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| 020 |
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|a 0201730626 (pbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .D93 2002
|
| 100 |
1 |
|
|a Dyche, Jill
|
| 245 |
1 |
4 |
|a The CRM handbook :
|b a business guide to customer relationship management
|c Jill Dyche.
|
| 260 |
|
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|a Boston:
|b Addison-Wesley,
|c 2002.
|
| 300 |
|
|
|a xxiv, 307 p.:
|b ill.;
|c 23 cm.
|
| 490 |
0 |
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|a Addison-Wesley information technology series
|
| 504 |
|
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|a Includes bibliographical references and index
|
| 650 |
0 |
0 |
|a Customer relations --
|x Management
|
| 997 |
|
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|a Business & Accountancy, Faculty
|
| 999 |
|
|
|a 0000006853
|b BOK
|c REFERENCE
|e Ground Floor, Bestari Jaya
|
