Creating quality : process design for results

Main Author: Kolarik, William J
Published: Boston: WCB, McGraw-Hill, 1999.
Series: McGraw-Hill series in industrial engineering and management science
Subjects:
Physical Description: xii, 640 p.; 23 cm.
Bibliography: Includes bibliograpical references and index
ISBN: 9780071164283 (pbk.)
0071164286 (pbk.)