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| LEADER |
00662cam a2200193 7i4500 |
| 001 |
0000006769 |
| 005 |
20170218090000.0 |
| 020 |
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|a 9781855733817
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| 020 |
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|a 1855733811 (hbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .M34 1999
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| 100 |
1 |
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|a Mather, Hal
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| 245 |
0 |
0 |
|a How to profitably delight your customers
|c Hal Mather.
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| 260 |
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|a Oxford:
|b Butterworth Heinemann,
|c 1999.
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| 300 |
|
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|a x, 185 p.:
|b ill.;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Customer services --
|x Management
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| 710 |
2 |
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|a Institute of Operations Management
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| 997 |
|
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000010421
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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