How to profitably delight your customers
| Main Author: | Mather, Hal |
|---|---|
| Corporate Author: | Institute of Operations Management |
| Published: |
Oxford:
Butterworth Heinemann,
1999.
|
| Subjects: |
| Physical Description: |
x, 185 p.: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
9781855733817 1855733811 (hbk.) |