APA Citation

Mather, H., & Institute of Operations Management. (1999). How to profitably delight your customers. Oxford: Butterworth Heinemann.

Chicago Style Citation

Mather, Hal, and Institute of Operations Management. How to Profitably Delight Your Customers. Oxford: Butterworth Heinemann, 1999.

MLA Citation

Mather, Hal, and Institute of Operations Management. How to Profitably Delight Your Customers. Oxford: Butterworth Heinemann, 1999.

Warning: These citations may not always be 100% accurate.