APA Citation

Foss, B., & Stone, M. (2001). Successful customer relationship marketing: New thinking, new strategies, new tools for getting closer to your customers. London: Kogan Page.

Chicago Style Citation

Foss, Bryan, and Merlin Stone. Successful Customer Relationship Marketing: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. London: Kogan Page, 2001.

MLA Citation

Foss, Bryan, and Merlin Stone. Successful Customer Relationship Marketing: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. London: Kogan Page, 2001.

Warning: These citations may not always be 100% accurate.