Managing quality in the service sector

Main Author: Asher, Mike
Published: London: Kogan Page, 1996.
Subjects:
LEADER 00561cam a2200169 7i4500
001 0000006460
005 20170218090000.0
020 |a 0749419547 (hbk.)  
090 0 0 |a HD62.15   |b .A84 1996 
100 1 |a Asher, Mike  
245 1 0 |a Managing quality in the service sector   |c Mike Asher. 
260 |a London:   |b Kogan Page,   |c 1996. 
300 |a 222 p.:   |b ill.;   |c 24 cm. 
650 0 0 |a Service industries --   |x Quality control  
650 0 0 |a Service industries --   |x Management  
997 |a Business & Accountancy, Faculty 
999 |a 0000002492  |b BOK  |c OPEN SHELF  |e 1st Floor, Bestari Jaya