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| LEADER |
00826cam a2200217 7i4500 |
| 001 |
0000005540 |
| 005 |
20170218090000.0 |
| 020 |
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|a 9780873893831
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| 020 |
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|a 0873893832 (hbk.)
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| 090 |
0 |
0 |
|a HF5415.5
|b .C87 1998
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| 100 |
1 |
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|a Cusack, Michael
|
| 245 |
1 |
0 |
|a Online customer care :
|b applying today's technology to achieve world-class customer interaction
|c Michael Cusack.
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| 260 |
|
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|a Milwaukee, Wisconsin:
|b ASQ Quality Press,
|c 1998.
|
| 300 |
|
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|a xiv, 265 p.:
|b ill.;
|c 26 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Internet advertising
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| 650 |
0 |
0 |
|a Customer services --
|x Management
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| 650 |
0 |
0 |
|a Customer relations
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| 997 |
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|a Business & Accountancy, Faculty
|
| 999 |
|
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|a 0000000103
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a 0000000163
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
|
