Online customer care : applying today's technology to achieve world-class customer interaction
| Main Author: | Cusack, Michael |
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| Published: |
Milwaukee, Wisconsin:
ASQ Quality Press,
1998.
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| Subjects: |
| Physical Description: |
xiv, 265 p.: ill.; 26 cm. |
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| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
9780873893831 0873893832 (hbk.) |