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| LEADER |
00628cam a2200193 7i4500 |
| 001 |
0000005304 |
| 005 |
20170218090000.0 |
| 020 |
|
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|a 9780814470282
|
| 020 |
|
|
|a 0814470289 (pbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .B47 1999
|
| 245 |
0 |
0 |
|a Best practices in customer service
|c edited by Ron Zemke and John A. Woods.
|
| 260 |
|
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|a Amherst:
|b HRD Press,
|c 1999.
|
| 300 |
|
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|a xvii, 414 p.:
|b ill.;
|c 28 cm.
|
| 504 |
|
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|a Includes bibliographical references
|
| 650 |
0 |
0 |
|a Customer services
|
| 700 |
1 |
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|a Zemke, Ron
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| 700 |
1 |
|
|a Woods, John A.
|
| 997 |
|
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|a Business & Accountancy, Faculty
|
| 999 |
|
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|a 0000000139
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
|
