Best practices in customer service
| Other Authors: | Zemke, Ron, Woods, John A. |
|---|---|
| Published: |
Amherst:
HRD Press,
1999.
|
| Subjects: |
| Physical Description: |
xvii, 414 p.: ill.; 28 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references |
| ISBN: |
9780814470282 0814470289 (pbk.) |