APA Citation

Zemke, R., & Woods, J. A. (1999). Best practices in customer service. Amherst: HRD Press.

Chicago Style Citation

Zemke, Ron, and John A. Woods. Best Practices in Customer Service. Amherst: HRD Press, 1999.

MLA Citation

Zemke, Ron, and John A. Woods. Best Practices in Customer Service. Amherst: HRD Press, 1999.

Warning: These citations may not always be 100% accurate.