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| LEADER |
00607cam a2200169 7i4500 |
| 001 |
0000005158 |
| 005 |
20160316090000.0 |
| 020 |
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|a 0766814157
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| 090 |
0 |
0 |
|a TX911.3.C8
|b F67 2000
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| 100 |
1 |
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|a Ford, Robert C
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| 245 |
1 |
0 |
|a Managing the guest experience in hospitality
|c Robert C. Ford, Cherrill P. Heaton.
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| 260 |
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|a Albany:
|b Delmar/Thomson Learning,
|c 2000.
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| 300 |
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|a xxiv, 432 p.:
|b ill.;
|c 24 cm.
|
| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
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|a Hospitality industry --
|x Customer services
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| 700 |
1 |
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|a Heaton, Cherrill P
|
| 999 |
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|a 0000006869
|b BOK
|c OPEN SHELF
|e 2nd Floor, Shah Alam
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