Managing the guest experience in hospitality
| Main Author: | Ford, Robert C |
|---|---|
| Other Authors: | Heaton, Cherrill P |
| Published: |
Albany:
Delmar/Thomson Learning,
2000.
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| Subjects: |
| Physical Description: |
xxiv, 432 p.: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0766814157 |