Cover Image

QR Code

The market driven organization : understanding, attracting, and keeping valuable customers

Main Author:	Day, George S
Published:	New York: The Free Press, 1999.
Subjects:	Consumer satisfaction Customer relations Marketing -- > Management

Similar Items

Strategic customer care : an evolutionary approach to increasing customer value and profitability
by: Brown, Stanley A
Published: (1999)

Value-based marketing for bottom-line success : 5 steps to creating customer value
by: De Bonis, J. Nicholas
Published: (2003)

The customering method : from CX dogma to customer science
by: Spinley, Aarron

Kepuasan pengguna terhadap telur Omega Plus di Shah Alam
by: Zalmiah Abd Ghafar
Published: (2004)

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships
by: Lafreniere, Daniel

Business process mapping : improving customer satisfaction
by: Jacka, J. Mike
Published: (2002)

Human sigma : managing the employee-customer encounter
by: Fleming, John Howland
Published: (2007)

The customer marketing method : how to implement and profit from customer relationship management
by: Curry, Jay
Published: (2000)

The satisfaction of change : how knowledge and innovation overcome loyalty in decision-making processes
by: Del Giudice, Manlio

Building customer loyalty
by: Linton, Ian
Published: (1993)

Profitable customers : how to identify, develop and retain them
by: Wilson, Charles
Published: (1998)

Pengurusan khidmat pelanggan : petua & teknik
by: Rahmat Ismail
Published: (2001)

Managing markets and customers.
Published: (2009)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
by: Price, Bill
Published: (2008)

Study on customer satisfaction level on the facilities provided by Tesco hypermarket
by: Mohd Harun Kadri
Published: (2005)

The level of quality and customer satisfaction from customer perspective : case study in Keretapi Tanah Melayu Berhad - Komuter (KTM - Komuter)
by: Siti Halijah Nordin
Published: (2005)

Knock your socks off selling
by: Gitomer, Jeffrey
Published: (1999)

Research on the customer satisfaction towards services provided by Majlis Bandaraya Shah Alam (MBSA) focusing on the main Stadium of Shah Alam Sports Complex
by: Muhammad Fairuz Bukari
Published: (2007)

The customer satisfaction towards TM Net Hotspot at Petronas oil pump Seksyen 7 Shah Alam Selangor Darul Ehsan
by: Nurul Aziah Abdul Razak
Published: (2005)

Tahap kepuasan pelanggan terhadap perkhidmatan di Koperasi Perwaja
by: Nawal Mohd Abd Rashid
Published: (2005)

Up your service! : insights : true stories of winners and losers in the quest for superior service
by: Kaufman, Ron
Published: (2002)

The effect of services at Bata (M) Sdn. Bhd. to the satisfaction of their customer
by: Siti Nazirah Lizan
Published: (2005)

Answering the ultimate question : how Net Promoter can transform your business
by: Brooks, Laura L
Published: (2009)

The celebrity experience : insider secrets to delivering red carpet customer service
by: Cutting, Donna
Published: (2008)

Managing customer relationships : a strategic framework
by: Peppers, Don
Published: (2004)

Managing customer relationships : a strategic framework
by: Peppers, Don
Published: (2011)

The handbook of key customer relationship management : the definitive guide to winning, managing and developing key account business
by: Burnett, Ken
Published: (2001)

Principles of customer relationship management
by: Baran, Roger Joseph, Dr
Published: (2008)

Handbook of CRM : achieving excellence in customer management
by: Payne, Adrian

Corporate brand design : developing and managing brand identity
by: Foroudi, Mohammad Mahdi

Customer care : how to create an effective customer focus
by: Cook, Sarah
Published: (2000)

Customer service marketing : managing the customer experience
by: Torres, Edwin N.

A study on student satisfaction towards UNISEL facilities at the Bestari Jaya Campus
by: Husnulhotimah Misran
Published: (2005)

The impact of customer relationship management system in delivering quality service : focusing on customer satisfaction in the hotel industry
by: Sharliza Nardianty Amit
Published: (2005)

The level of customers satisfaction toward quality and services of KFC product at KFC branch in Tampin square, Tampin Negeri Sembilan
by: Siti Ratina Mohd Sharif
Published: (2007)

The customer satisfaction (students UNiSEL) towards the quality of public transportation services at UNiSEL
by: Dhalila Sulaiman
Published: (2007)

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability
Published: (2003)

Study on the consumer reason, satisfaction and trust in buying organic food in Selangor
by: Lim, Sin Yee
Published: (2008)

The new marketing era : marketing to the imagination in a technology-driven world
by: Postma, Paul
Published: (1999)

Pelanggan setia
by: Md. Ali Berahim
Published: (2010)