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| LEADER |
00801cam a2200217 7i4500 |
| 001 |
0000003922 |
| 005 |
20170218090000.0 |
| 020 |
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|a 9780324135565
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| 020 |
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|a 0324135564 (hbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .M48 2003
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| 100 |
1 |
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|a Metters, Richard
|
| 245 |
1 |
0 |
|a Successful service operations management
|c Richard Metters, Kathryn King-Metters, Madeleine Pullman.
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| 260 |
|
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|a Australia:
|b South-Western,
|c 2003.
|
| 300 |
|
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|a xix, 374 p.:
|b ill;
|c 26 cm.
|
| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Customer services --
|x Management --
|x Case studies
|
| 650 |
0 |
0 |
|a Customer services --
|x Management
|
| 700 |
1 |
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|a King-Metters, Kathryn
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| 700 |
1 |
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|a Pullman, Madeleine
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000008452
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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